Photo Courtesy: nenews
Shillong: Meghalaya Deputy Chief Minister Prestone Tynsong launched the state’s first district-level digital grievance portal on July 29. The site, dc-ekh.in, went live at the East Khasi Hills Deputy Commissioner’s office in Shillong. It marks a shift in how the state handles public complaints.
Tynsong said the portal creates a direct link between residents and the administration. The platform allows citizens to file issues at the individual, village, and community levels. Officials hope it will boost transparency and speed up case resolution. "The government is working towards creating an efficient service delivery mechanism that reaches every citizen," Tynsong said.
East Khasi Hills Deputy Commissioner Abhilash Baranwal designed the system. It is the first of its kind in Meghalaya. Officials expect it to serve as a model for every other district in the state. The portal features an integrated tracking system. Users can monitor the progress of their complaints online.
Residents have several ways to submit grievances. You can use the website directly or report issues to Gram Sevaks. These village workers will then forward the complaints to the relevant Block Development Officers. People may also send grievances by post or visit the Deputy Commissioner’s office in person.
Tynsong noted that coordinating complaints between multiple government departments often stalls progress. This new tool aims to fix that. He also pointed to other recent reforms, including new directives for District Transport Offices to issue driving licences closer to the public. Senior district officials attended the launch event to mark the rollout.
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