Photo Courtesy: tripuratimes
Agartala: The Tripura Human Rights Commission ordered city officials to protect private businesses during public infrastructure work. Justice Arindam Lodh issued the directive on September 9 after reviewing a complaint from Joyesh Bhowmik, the owner of Supreme Media. Bhowmik claimed his advertising hoardings were destroyed during a drainage project run by Agartala Smart City Limited.
The commission rejected the claim for compensation. No human rights violation occurred. Still, the case exposed poor communication and sloppy documentation. Agencies must now provide written notices before starting work that impacts shops, kiosks, or signs. Verbal warnings remain insufficient. Notices need to detail the scope of the project, how long it will take, and what business owners must do.
Agartala Smart City Limited and the Agartala Municipal Corporation must track everything. This includes photos, signed receipts, and records of all consultations. The commission stated: "The case revealed shortcomings in communication, documentation and stakeholder consultation during execution of the project."
Agencies must set up a dedicated system to handle grievances regarding lost access, damaged property, or ruined livelihoods. Field crews and contractors need training on respecting local business owners. All parties should keep videos and call logs to resolve disputes. Coordination must be the priority to keep the city running while digging trenches.
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