Imphal: The Tribal Youth Council Manipur is pushing the state government to fix its broken online certificate system. Applicants across the hills face constant delays and bureaucratic hurdles when chasing down essential documents. The group says the current setup fails to serve the people.
People currently struggle to secure Income, Scheduled Tribe, Permanent Residential, Domicile, Employment Exchange Registration, and Birth and Death Certificates. While the government launched the e-Seva Portal to digitize applications for Income, Domicile, and ST documents, the system remains anchored in paper. Users still trek to government offices to hunt down signatures from Lambus or SDO staff for Village Authority recommendations. Applicants also need Gazetted Officer verification for Income Certificates, plus manual legwork for Unemployment documents.
The council slammed the process for defeating the purpose of digital service delivery. They questioned why the system forces in-person visits if it claims to be online. "Questioning the purpose of an online service if applicants are still required to make physical visits, the council said the existing procedures undermine the objective of digital service delivery," the TYCM statement noted.
Redundant verification requirements for Village Authority recommendations only add weight to an already slow process. These administrative logjams force citizens to miss personal, educational, and job-related deadlines. The council wants the government to clean up the workflow and guarantee a turnaround time of two or three days for approvals or rejections. They also demanded functional helpline numbers for every issuing office to stop the endless cycle of trips to government buildings.
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