Shillong: Night buses bound for Shillong ISBT are failing to reach their destination. The newly constructed Umiam bypass road is the culprit. Drivers report the road is too narrow for large vehicles. Trucks break down there constantly. This creates a bottleneck that stops bus traffic cold.
Drivers are fed up with the layout. "Every month, trucks break down on this newly constructed road, and on several occasions, we are unable to reach the ISBT. We are then forced to operate from the lay-by at Umiam," some drivers said. These delays leave passengers stranded away from the main hub.
Conditions at the ISBT are just as bad. Commuters say the facility is falling apart. Water drips from shop ceilings even when the sun is out. Visitors also complain about the state of the public toilets. The facility clearly lacks basic upkeep. Better road connectivity and maintenance are needed now to keep the transport hub functioning for Shillong passengers.
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